Summit Health
Nine states, seven programs, zero office visits
Summit Health is a physician-supervised telemedicine practice. Patients complete intake online, schedule lab work, consult a physician by video and receive prescriptions at home — no office visit anywhere in the flow. Seven treatment programs run on the platform across nine US states.
Challenge
Telemedicine intake is a compliance problem before it is a UX problem: what a patient may be asked and what may be prescribed both depend on the state they are sitting in. And a wellness clinic converts on trust — the interface has to feel clinical without feeling like paperwork.
What we built
We built intake as a state-aware multi-step form with masked medical inputs and server-side validation, delivering each submission to both e-mail and an ops channel within seconds. Each of the seven treatment programs is its own landing page with medical structured data, written for a patient rather than a doctor.
Result
A live platform serving patients in MI, FL, OH, NV, CO, AL, HI, KY and PA — seven treatment programs, an end-to-end online path from intake to home delivery, and lead routing that reaches the clinic before the patient closes the tab.
What it does
Every screen below is the live product, captured this week.
Care model
The whole practice runs online: intake, labs, physician consult and delivery, with no office visit anywhere in the sequence.
- Intake documents completed online
- Lab work scheduled locally to the patient
- Prescriptions delivered to the patient's door
Treatment programs
Seven programs, each with its own page written for a patient rather than a clinician, and each with its own eligibility path.
- Hormone and testosterone replacement, weight loss, performance
- Sexual health, skin care and hair care programs
- Plain-language explanation of what a treatment does and why
Trust layer
A wellness practice converts on credibility, so patient outcomes and the physician-supervised model are presented as evidence, not as claims.
- Patient testimonials tied to specific programs
- Physician-supervised model stated on every page
- Educational content explaining the reasoning behind treatment
Coverage and compliance
What may be asked and what may be prescribed depends on the patient's state, so the form logic changes with it.
- Nine states: MI, FL, OH, NV, CO, AL, HI, KY, PA
- State-aware intake questions and program eligibility
- Server-side validation on every submission
Intake is built for a phone first — masked medical inputs, one question group per screen.
Under the hood
The stack, and the engineering decisions behind the build.
- State-aware intake: the eligible program set and the questions asked both change with the patient's state.
- Dual-channel delivery — SMTP plus an ops channel — so no enquiry depends on one inbox being watched.
- Masked, validated medical inputs with server-side re-validation; nothing is trusted from the client.
- Treatment pages rendered statically, so the clinical content is instant on a phone connection.
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